Help Center

My google calendar synchronization is not working. I see this error in Staff Members tab: “Could not json decode the token.”

If you experience syncing issues, please follow these steps to solve this matter:

1) Update Bookly to the most recent release;

2) Update the Redirect URI in Google developers console;

3) Disconnect all staff members and connect them back;

Doing this will most likely solve the sync issue. If it persists, or if for any reasons you can not update the plugin, please contact us at for further assistance.

Have more questions? Submit a request


  • Avatar
    Giovanni - Digital Coach

    I done this exactly, but point 3. is a problem.
    Clicking on the Disconnect button updates the page but nothing happen.
    I see again the Disconnect button and the Calendar dropdown is empty.
    See screenshot:

  • Avatar
    Support Team

    Hi Giovanni, I noticed that our tech department contacted you. Please check your mail.

Please sign in to leave a comment.
Powered by Zendesk