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Bookly Ratings

Important: All add-ons for Bookly require Bookly PRO installed and activated.

With Bookly Ratings (Add-on), your customers can rate the services received from your staff members.

Want to know if your service providers meet clients' expectations? Gather customer feedback after each appointment, and you'll always be well aware of how professional your employees do their job.

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Setup and configuration

1. Purchase, download and activate Bookly Ratings (Add-on) in Plugins.

2. Go to Bookly menu > Settings > Ratings and enable the setting Displaying appointments rating in the backend.

3. In WP Dashboard > Pages, you'll need to create a separate page your customers will be redirected to when they click the link in email to rate the service after appointment. Click on Add staff rating form to insert the [bookly-staff-rating] shortcode on a page.

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Check the "Comment" box to let customers leave their feedback.

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Note: a staff rating form is viewable on the page only when a customer is redirected to this page with the URL which contains the token. To test this, you should make a real booking, and after that wait for the real reminder (don't use test notification).

4. Go to Bookly menu > Settings > URL Setting, in the Rating page URL set the URL of a page with a rating and comment form.

5. Go to Bookly menu > Email Notifications. Select Follow-up message template or create a new one (type: Appointment reminder), and include {staff_rating_url} code into automated email notification so your customers will receive the link with an option to rate the service and leave a comment.

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6. An average staff rating is displayed next to the staff member's name in the Staff member section.

An average service rating is displayed on a Staff member card > Services tab.

Appointment rating is displayed in Appointments list > Rating column. If the customer has left a comment, you will be able to click the rating to view the description.

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7. If you want to display staff member's rating in your booking form, go to Bookly menu > Appearance > 1. Service tab and check the box Show staff member rating before employee name.

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Get the Ratings (Add-on) here.

Try this demo to get a better understanding of how the Ratings add-on works.

 

DEMO | VIDEO TUTORIALS | MAIN BOOKLY SETTINGS | FAQ | ADD-ONS

 

RELATED

Staff Cabinet (Add-on) – let your employees view and manage their bookings on the frontend.

Customize notifications – personalize and send automated email and SMS notifications.

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