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Hi,

I have customers telling me that they can see other customers details when they reach details form of other and when I asked them if they using a publick or shared computer they said they are using a personal laptop!

I have Remember personal information in cookies option desabled

I'm not able to raplicate the problem but I though I share it here as today I got the 3rd customer to mention that to me!

ps: my customers donthave or need to login to book.

 

11 comments

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    Support Team

    Hi,

    This behavior will be generated only when the customer is logged in with his WordPress user account or you have some caching plugin. For these scenarios the user must log off and if its the caching plugin then you need to exclude from caching the pages where the booking form is located.

  • 0
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    Yahoo5

    So my customers has no login details. but w do have some sort of caching plugin provided by our hosting. Will disable that.

    Is there anyway to test? I dont want to wait until my customers complain again just incase :\

  • 0
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    Support Team

    Yes, try to make a couple of test appointments with different email addresses. If you can't generate the behavior then the problem is solved.

  • 0
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    Yahoo5

    Okay, I tried that with no problems, but I didn't have a problem with it myself anyway!. Is there a way to add autocomplete="off" to other fields just like the mobile number?

    One more question. I noticed some of my customers listed multiple times due to using different email addresses and in a recent update you guys switched the differentiation point to the phone number instead of the email. Could this cause any problems? should I remove the duplicated customers?

    Thanks Denis

  • 0
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    Support Team

    Those fields won't be auto-filled if customers won't be logged in with their WordPress user accounts.

    It shouldn't cause any problems, I don't advise deleting customers as their appointments will also be deleted.

  • 0
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    Yahoo5

    Great that helped me a lot, one last thing;

    does bookly offers any hooks? I would like to make sure who ever creating the bookings is logged out.

  • 0
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    Support Team

    Currently, there's no support for hooks.

  • 0
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    Yahoo5

    Thanks Denis, your information helped to solve the issue but we don't know how it did happen!.

    Is there any case where the customer gets assigned to user account automatically? for example, if they book from a computer that already signed in?

    As we discovered today that many of our customers who have the problem have there account linked to an admin account we use the on-site computer and we are not sure how did that link happen!

    Thank you.

  • 0
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    Support Team

    If this setting is enabled: Create WordPress user account for customers - then Bookly will be creating WordPress user accounts for all new customers. If the user is logged in then the new customer will be associated with the existing user account.

  • 0
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    Yahoo5

    "If the user is logged in then the new customer will be associated with the existing user account."

    Great this explain it, thank you. I assume there is no way to turn this off.

  • 0
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    Support Team

    Currently, there's no option to disable only this part.

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