Hello guys. I'm trying to do some user behavior monitoring on the service scheduling page. It happens that because all the interactions happen in the same url, this monitoring is very complicated to be done.
Thinking about this difficulty, I believe that two things could be done.
1 - Inclusion of a parameter in the Url with each new step that the user advances in the bookly form. I believe that we will be able to monitor the progress of the user on the form without the need for a great customization in analytics.
2 - Individual naming of css elements: I could see that elements like the next bots have identical classes regardless of the stage. And the custom fields as well. Just like some credit card fields.
My suggestion is that all classes are renamed and individualized so that clicks can be monitored more accurately, through analytics events or tools such as VWO.