Time zone calculations are now wrong
I have opened a support ticket on this topic but am posting here in case others are experiencing the same malfunctioning behavior.
Recently, I suspect since upgrading to the latest version of Bookly Pro, clients located in time zones that are behind mine (South Africa) are experiencing errors in the timing of appointments when they book using the feature that shows the available appointment slots in their own time zone. I have verified this behavior myself through test bookings. Note that the time zone adjustment functionality had been working perfectly and I have not changed any settings in Bookly Pro or in my WordPress installation
For example, a client chooses Toronto as a time zone and books an appointment on December 1, 2023 at 00:00 (Toronto time) which should be December 1, 2023 at 07:00 in Johannesburg which is seven hours ahead of Toronto. Instead of reflecting the accurate time difference Bookly Pro creates an appointment on November 30, 2023 at 07:00 in Johannesburg and also displays the November 30 date to the client on the front end during booking even though they have selected December 1. The error is also appearing in the QR code displayed at the time of booking.
Interestingly, if the time zone is ahead of mine, for example Sydney, Australia the error does not occur.
As I said above, posting this here so that users can check their installations and so the developers can check the math going on in the background of our sites.
Comments
Hello Brian, thanks for your feedback. We'll check the reported behavior and let you know the results.
Hello Support Team,
I am currently experiencing exactly same issue as above. I have also submitted a ticket but I am yet to receive a response.
I am wondering if this was resolved for Brian since he reported this 8 months ago.
I have invested so much on my website and I have to put my business on a hold because of this issue with Bookly Pro.
I hope this can be fixed permanently.
Thank you.
Snowayz Academy
Please sign in to leave a comment.