Appointments Showing but no deposit/payment taken
Hello,
I only allow paid appointments for my clients but if a prospective client abandons the booking process in the payment option, Bookly creates the appointment with a "pending" status.
I have the Time interval option on in Settings - Payments for every 1 hour.
However:
- The appointment shows in Bookly system as rejected after the hour - good.
- The appointment slot is now available for another client to book after the hour - good.
- The appointment shows in the staff member calendar as if they have an appointment booked.
Please let me know if I'm missing a setting.
How do I ensure that if an appointment is not paid and after the hour this is also automatically removed from the Google Calendar of the staff member?
Thank you,
0
Comments
Hello,
Currently, rejected bookings are not automatically removed from the calendar. Our team is actively addressing this matter by developing an automated solution.
For now, we can implement a custom script on your site to remove rejected appointments. Please reach out to us via this page and include the URL of this thread in your request.
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Hi,
I am seeing the same issue. Pending appointments mean the reserved slot is held for at least an hour if no payment is made. This seems like a long time.
Has this issue being resolved?
Would using the Stripe payments add-on make any difference to this? Or would it just be the same problem, ie it would reserve the appointment as pending before the customer completes payment?
I use Mollie and have the same problem - 1 hour is way too long
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