Customer notification for booking changes
Hi, I would like to know why when I delete an appointment I can send the notification to both the staff member and the customer, while when I make a change, for example the time, it makes me send the notification only to the staff member.
I don't know if this is helpful to know, but I use the combined booking notification, so the standard notification has been disabled.
Thanks in advance to everyone!
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Hello David,
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Can I understand if it's a feature that exists and I have a bug or it doesn't exist as a feature?
Hello David,
Combined notifications function when customers book multiple appointments via the front-end booking form. When you modify appointment details via the admin panel, the changes apply to a single appointment, so a single notification to the customer should be enabled. Our Product Team is aware of this behavior and is exploring possible solutions for situations like yours.
Thanks, but by activating the single notification won't I have a double notification to the customer when the booking is made? Both combined and single notifications I mean.
Yes, in your case, both notifications (single and combined) will be sent. Our team is aware of this behavior and is working on finding a solution for situations where a combined notification should be sent at the time of the initial booking, and a single notification should be active only in case of modifying appointment details.
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