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No notification for staff or confirmation emails are sent after client book appointments. I realize this problem happened after I updated Bookly Plugin (Not Pro). Please fix this.

7 comments

  • 1
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    Sang Tat

    I try to send email from my site, and also send testing email from bookly. Everything works fine. When I tried to book an appointment, it stuck at the last step, still occupied time slot in my calendar, but without sending notifications email.

  • 0
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    Salomon Mir

    Same for me. Very frustrated as the client does not get any bookings. Please investigate ASAP.

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    Jose

    Same for me! Please update it fast!

  • 0
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    Olya
    OlyaToday at 18:26

    Hello,

    Please refer to our documentation regarding how to update Bookly Pro products, including when your item support subscription has expired: https://support.booking-wp-plugin.com/hc/en-us/articles/360010638333-How-to-update-Bookly-products
    Please note that you have to update all the Bookly Products (including Bookly Pro add-on) to the latest available versions. You can check our changelog here: https://www.booking-wp-plugin.com/change-log/

    If you still have issues, feel free to contact us at support@bookly.info

    Please note that we strictly follow the rules set by Envato Market since we are selling in Bookly Pro in CodeCanyon. We provide support to users with an active item support subscription.

    You can read more about Envato Market rules on item support here: https://themeforest.net/page/item_support_policy#whats-included-item-support

    Regards,
    Olya
    Bookly Customer Support

  • 0
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    JB Shepard

    ^ Translation -- Bookly purposefully broke your website.

  • 0
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    Support Team

    Hi,

    Please check whether all Bookly items are up-to-date. Issues may occur if you update Bookly (free version) while other Bookly items are not updated.

    If you still experience issues, please submit a support request here: https://support.booking-wp-plugin.com/hc/en-us/requests/new

    Thank you.

    Best regards.

  • 0
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    Berky Attila

    Hey!

    I had the same problem for ages and setting up an smtp email client solved the issue.

    Here's how to fix it:

    https://support.booking-wp-plugin.com/hc/en-us/articles/115004006749-Email-notifications-don-t-work-How-to-fix-this-

    Cheers

    P.S: would be greatful if somebody knew a solution for bookly disabling caching and slowing down the whole website

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