Even though my client hasn't paid for required deposit, Bookly still takes a time slot in my Google Calendar.

Sang Tat

December 23, 2019 06:39

Recently, I have some clients booked my services which require deposits, and I can only see their info on my Google Calendar. Neither confirmation email have been sent to client nor notification to staff member a about a new approved appointments have been received. The only time I know is when I check my Google Calendar and my PayPal account to verify if deposits has been made.

When I search their name in Bookly > Appointments, nothings showed up. I use PayPal checkout payment gateway, and it redirect my client to PayPal's site to make deposit. Was it possible that my client decided not to pay for the deposit when they were redirected to PayPal, or PayPal payment hasn't been approved? In either of these cases, does Bookly still block off my Google Calendar for the time that they booked?

Comments

8 comments

Richel
December 23, 2019 09:39

Hi Sang,

Thanks for your message.

We have received your email and have responded accordingly. Please check your inbox or spam folder.

Kind regards,

Richel

0
CMC NSW
April 20, 2020 00:57

Hi Richel,

We're also experiencing the same thing. Our service requires mandatory deposit payments (via Paypal checkout payment gateway as well) for booking appointments. Are there any ways to make sure the booking only appears on our Google Calendar after it's been secured with the deposit?

Cheers,
Nicole

2
Richel
April 20, 2020 14:30

Hi Nicole,

Thanks for your question.

We have received your email and have responded accordingly via Ticket #122798. Please check your inbox or spam folder.

Kind regards,

Richel

0
Dastel
September 29, 2020 00:26

Hi Richel,
Currently all appointments are synchronized with the google calendar regardless of their status.
How can I sync reservations with Google calendar only if they are approved?
Greetings, Darío.

0
Andreas Yeah
July 22, 2021 09:19

Hello,

Same happens to me, how can i solve this issue?

Thank you

0
Deeka88
August 01, 2021 21:20

Hello, I am having the same issue with our deposits incomplete, but booking is successful.

Thanks,

Chandeka

0
Ali
December 28, 2021 23:03

Hi there I'm having the same issue, why hasn't this been explained how to fix? Can someone help with this please

0
Graham
October 23, 2023 16:18

Hi, I am also now having the same problem and I have sent as ticket. If anyone can point me to the solution in the meantime it would be greatly appreciated.

Thanks

Graham

0

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