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Hello,

The dashboard graph shows the payment based on when the reservation was created (december). I expect that the graph should show payments based on when the payment was made and received or according to the date of reservation (january)

 

Appointment Date Created :  23. december 2019 18:34

Appointment Date :                02. january 2020 10:15

Payment Day :                       12. january 2020 22:44

5 comments

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    Avatar
    Kate

    Hello,

    Thank you for your message.

    The detailed statistics concerning payments is presented in Payments section: http://prntscr.com/qmwz6l 

    The dashboard graphic displays the statistics of the appointments. 

    Or could you provide me with some more information concerning your question? How exactly the graphic on the dashboard should work?

  • 0
    Avatar
    Miroslav Mihok

    Hello Kate,

     

    thank you for an answer.

     

    There is a problem with view of sum of the payments in the graph

    Another example:

    1. Today is 13.january and I will make a reservation beginning on 01 August

    3. On 01.August the customer arrives and he pays for the service also on that date

    2.  In August, when I view a dashboard with a chart, there is no payment included. Dashboard payment is included in January because booking was made at that time.

     

  • 0
    Avatar
    Kate

    Hello,

    Thank you for your message.

    If the booking is made in December (but the appointment will be in January for example), the system will include it in statistics for December not for January. The filters are working according to the date of appointment creation. In your case, the payment will be included into the statistics of January. 

     

    Let me know if you have any other questions. 

  • 0
    Avatar
    Miroslav Mihok

    Hello,

    This is not very logical when filters are working according to the date of appointment creation. 

    I create a new system for pedicure salon. I manually insert their notes with reservations which they had on paper (6 months Jan-Aug, 500 reservations).

    Payments will be made when a customer arrives and pays on that day.

    It is not logical that all payments (total 500 payments) for January-August are displayed in the graph only in January

     

     

  • 0
    Avatar
    Kate

    Hello,

    Thank you for your reply.

    This logic of dashboard work suits most of our clients.

    You can get in touch with our partner which deals quite good with such customization request and has a lot of expertise in dealing with Wordpress and our product - WP Kraken. Please click the "Get quote" button at this page https://wpkraken.io/?ref=bookly and explain your requirements.

    Let me know if you have any other questions. 

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