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Issues with payment gateway

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Sean Jeronimus

Past month we had several customers who used our booking-tool for an appointment. Like everybody they:
- Followed the steps in de form.
- Went to the payment gateway

There were two situations after payment:
- Most of them got a confirmation email, but the appointment did not appear in the calendar.
- Some did not get an email, the appointment also didn't appear in the calendar, but they DID pay for it.

These issues resulted in double booking of timeslots.

What can we do to prevent this?

Thanks in advance!

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2 comments
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    Azizw95

    Please can we have some urgent feedback on this issue. I have the same problem. My booking system is going live in 2 days. When users pay via paygate then the booking does not appear on the booking form.

     

    regards

    Aziz

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    Support Team

    Hi Aziz,

    We replied to you in a request #136319. Please check.

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