Customers can't book more than one service for each slot
Can anyone help me please? I set up 3 services - when I test a booking of a session: 9am - 10am for Service 1, when I look at calendar as a new user to book a DIFFERENT SERVICE at the same time (9-10) this time slot is booked up for all 4 services in the system, when only one service has been booked. I have set up each service separately and each has its own min and max capacity. It does not seem correct that if service 1 is booked, that no other service can be booked. This can't be right. Any help gratefully received.
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I have the same problem as described above (with Bookly Pro, Groups and custom duration add-on). 3 services, each with a capacity of 5. If one service is booked with i.e. amount of 3 it is still possible to book 2 more of the same service but unfortunately the timeslot is booked up for all other services. Could you help me, please?
What is the answer to this issue? We have the same issue. When a customer tries to book a different service at the same timeslot, the timeslot is fully booked despite the empty spots.
Which setting is wrong? We have Cart Add-on, Bookly Pro and Group Booking add-on.
Hello. Please note that staff members who are already occupied cannot be available for other services simultaneously. Ensure that the customer is booking a different service assigned to another staff member.
If the issue persists, please submit a support ticket here and we'll look deeper into this matter.
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