Outlook Calendar Time Zone conflict
Ever since the clocks went forward in the UK, it seems like all my appointments in the calendar are still showing in UTC time when expanded, instead of UTC+1. It's really strange because the time is correct in the calendar preview, and the notification time is correct, but when you expand the event to edit it shows as 1 hour behind because it is using the UTC (Coordinated Universal Time).
The time is correct in the backoffice Appointments screen, email notifications, and the Google Calendar.
It is only when we expand the appointment in Outlook that the time zone changes. This happens to all of our staff users. We tried changing local time settings in Outlook and Windows but made no difference.
I double checked all time zone settings everywhere, in WP settings, Bookly timezones, Bookly staff timezones, calendar timezone, PC timezone, and all are set to London / UTC+1.
This only happens to Bookly appointments in the Outlook calendar. When we create other appointments directly in Outlook and expand they are showing the correct timezone, so something is happening between the Bookly to Outlook integration.
I disconnected the outlook calendar and deleted the App from Azure, then did a fresh integration for Outlook via Azure, followed the instructions to the letter, but still getting the same issue.
Is anyone else getting this same issue?
Any help would be much appreciated.
Comments
Hello,
We will check the reported behavior on our end and let you know about the results.
I have the same issue - any updates on it?
No updates as yet, still waiting/hoping Bookly will support on this issue
Still no updates ? creating a lot of issues.
@Bookly - Kindly support on this issue with your Outlook add-on, since we are paying customers
Hello,
This issue has been already fixed in version 19.8. It is not reproducible on our end. If you still experience time zone issues, please submit a support ticket via https://support.booking-wp-plugin.com/hc/en-us/requests/new so we can check the matter.
@Bookly Support - this issue is not fixed, we are still experiencing the same issues and I have the latest updated versions.
From Outlook, if you double click to open the appointment window you will notice that the time there is different to the time on the calendar, as per my original screenshot.
Not sure why I have to open a support ticket for a bug with your plugin that others are also experiencing.
Hi LAN-IT,
We cannot reproduce the issue on our end, so we'll need to look deeper into your Outlook settings to look for the causes of this behavior. We've created a ticket #165620 for you. Please expect an email from one of our tech engineers soon.
Support Team please update here as well, we are having the same issues.
Did somebody get this solved ? I'm expriencing the issue still with latest updates.
Has someone a clue on this one?
I realized this exact same issue the other day when my client told me that it looks strange in outlook.
All other times and dates are correct in wordpress though.
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