Cancelled appointments Procees
I am using the sandbox and have configured the current system, but am unsure what the cancellation process is. I have set up a separate page with appointment list in the block. However no appointments are showing and I ma a bit confused. I have also amended the e-mail notification but this does not show up. I have looked at all docs but cant seem to figure it out could someone give me an idiot guide of how a customer who does not have a wp login can cancel an appointment. Also is there the facility for this cancellation action to credit paypal back ?
Many Thanks
Pete
0
Comments
Hi Pete,
These codes can be used only in email notifications.
1) The {cancel_appointment} code will generate a cancellation link.
2) The {cancel_appointment_url} will also a generate cancellation link, but it can be hidden as URL hyperlink and it needs to be added in the "Text" window/tab. Here's an example:
<a href="{cancel_appointment_url}">CANCEL</a>
3) The {cancel_appointment_confirm_url} code will generate a link that will forward a customer to page where they can confirm their cancellation. You need to create this page and add this shortcode on this page: [bookly-cancellation-confirmation]. Then add this link in Settings > URL settings > Appointment cancellation confirmation URL.
Please take into account, the cancel action is related to this setting – Cancel appointment action (Settings > Customers). You can select what happens when customer clicks cancel appointment link. With "Delete" the appointment will be deleted from the calendar. With "Cancel" only appointment status will be changed to "Cancelled".
As to the refunds after cancellations, currently, this is not supported. If this feature is critical for your business, please vote for this feature request on our forum: https://ideas.booking-wp-plugin.com/public/ideas/7913
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