Bookly has stopped sending notification emails since last update.
No notification for staff or confirmation emails are sent after client book appointments. I realize this problem happened after I updated Bookly Plugin (Not Pro). Please fix this.
3
Comments
I try to send email from my site, and also send testing email from bookly. Everything works fine. When I tried to book an appointment, it stuck at the last step, still occupied time slot in my calendar, but without sending notifications email.
Same for me. Very frustrated as the client does not get any bookings. Please investigate ASAP.
Same for me! Please update it fast!
Hello,
Please refer to our documentation regarding how to update Bookly Pro products, including when your item support subscription has expired: https://support.booking-wp-plugin.com/hc/en-us/articles/360010638333-How-to-update-Bookly-products
Please note that you have to update all the Bookly Products (including Bookly Pro add-on) to the latest available versions. You can check our changelog here: https://www.booking-wp-plugin.com/change-log/
If you still have issues, feel free to contact us at support@bookly.info
Please note that we strictly follow the rules set by Envato Market since we are selling in Bookly Pro in CodeCanyon. We provide support to users with an active item support subscription.
You can read more about Envato Market rules on item support here: https://themeforest.net/page/item_support_policy#whats-included-item-support
Regards,
Olya
Bookly Customer Support
^ Translation -- Bookly purposefully broke your website.
Hi,
Please check whether all Bookly items are up-to-date. Issues may occur if you update Bookly (free version) while other Bookly items are not updated.
If you still experience issues, please submit a support request here: https://support.booking-wp-plugin.com/hc/en-us/requests/new
Thank you.
Best regards.
Hey!
I had the same problem for ages and setting up an smtp email client solved the issue.
Here's how to fix it:
https://support.booking-wp-plugin.com/hc/en-us/articles/115004006749-Email-notifications-don-t-work-How-to-fix-this-
Cheers
P.S: would be greatful if somebody knew a solution for bookly disabling caching and slowing down the whole website
Hi,
I have been a user of Bookly plugin for a number of years and have experienced email notification failure several times across the years. Sometimes it was just a matter of updating the plugins to the latest versions. But other times it was other factors. However, if your website is all running well and the 'check-email' plugin is showing emails are sending properly, perhaps even other emails from other plugins on your website are also running well, but only bookly is failing, then there is one factor which I have not seen mentioned in these posts before. Basically, if the 'sender' email address domain you have configured in Bookly does not match the website domain name where you have the bookly plugin running then emails fail I found. Make sure your sender email address domain matches the website domain name. That worked for me.
Hi,
This just happened to me, updated on to Bookly Pro (Version 6.9) it immediately stopped all emails working from the plugin on my website, all SMTP test come back as success and WP mail works as well, all details are updated to the correct email.
I have even taken it a step further and reinstalled bookly plugin, reinstalled and changed SMTP provider and and updated details via google cloud with no success.
Here is some details
Website ends in .com.au
Email ends in .com
Based on Hani's response I hope this isn't going to cause any conflict as I cant change now.
Any help would be greatly appreciated.
Update: Cancellation for appointments send an email, but booking does not?
Fixed: Appointment status must match the email notification status, never had that issue before the update so just carefully check your payment, calendar and email notification statuses are all synced, and or broadened to say "All". I guess some things were reset so start from the beginning.
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