Email notifications don’t work. How to fix this?

1. Can your site send emails?

There could be a lot of reasons why email notifications don't work. First, check if your site can send emails at all. Bookly doesn’t send emails independently, it uses the native WordPress function wp_mail() to send all email notifications. This function sends any email messages in the entire site, not only Bookly.

To check it, install any mail checking plugin and send a test email to yourself. For example, you can use this one https://wordpress.org/plugins/check-email/

If you didn’t receive the test email please contact your hosting provider to fix this issue. Also, you can try to solve the issue yourself, installing any SMTP plugin and configure it to any mail server (SMTP is a push protocol and is used to send the mail). Here is an example how to configure SMTP to Gmail https://www.wpbeginner.com/plugins/how-to-send-email-in-wordpress-using-the-gmail-smtp-server/

2. Does Bookly send email notifications?

In some situations your site is able to send simple emails but can’t send a large email with HTML such as Bookly email notifications.

Install any mail logging plugin, make a test appointment and check the mail log. If you see that the emails are sent but they aren’t delivered, then the problem is still with your site and you should contact your hosting provider to fix this issue.

You can try this mail logging plugin https://wordpress.org/plugins/wp-mail-logging/

If there are no sent messages in the mail log, go to the next step.

3. Check email notifications settings in Bookly.

Check the Default appointment status of newly booked appointments in Settings > Appointments.

In case you’re using the Bookly Cart (Add-on) and want to send one notification for all the time slots from the cart, you need to enable combined notifications with relevant status in the Email Notifications section.

new-booking-combined-notification.png

The combined notifications will only be sent when customers book an appointment on the front end. When you manually add an appointment in the back-end, single notifications are sent.

Access the Email Notifications section and make sure that both types of email notifications are enabled (Single and Combined).

For example, if the default status is 'Approved' and combined notifications are disabled, then you need to enable 'Notification to customer about approved appointment'.

Another point to check is Sender email address. Many hosting providers have a restriction and don’t allow sending notifications from another domain. For example, your domain name is www.example.com, and you set admin@gmail.com as a Sender email address. Your email notifications might not be sent because your hosting provider allows to send them only from admin@example.com.

When you create, edit or delete an appointment via the Bookly admin panel, make sure to tick the box Send notifications.

bookly-send-notifications-option-01.png

bookly-send-notifications-option-02.png

4. Check the status of the payments.

Bookly sends emails and SMS (and switches payment status to completed as well) after receiving the payment confirmation from the payment gateway. If a payment’s status remains pending, reach out to us, and we’ll look into this matter.

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