Help Center

Email notifications don’t work. How to fix this?

Unfortunately, there could be a lot of reasons why email notifications don't work. But first, check the Settings. Check the Default appointment status of newly booked appointments in Settings –> General tab and see also if the combined notifications are enabled in Settings –> Сustomers tab. The combined notifications will only be sent when customers book an appointment on the front-end. When you manually add an appointment in the back-end single notifications are being sent.

Access Email Notifications tab in Bookly menu and make sure that both types of email notifications are enabled (Single and Combined).

For example, if the default status is "Approved" and combined notifications are disabled, then you need to enable "Notification to customer about approved appointment".

Also, in case you’re using the built-in cart and want to send one notification for all the time slots from the cart, you need to enable combined notifications with relevant status in Email Notifications tab in Bookly menu.

Another point to check is Sender email address. A lot of hosting providers have a restriction and don’t allow sending notifications from another domain. For example, your domain name is www.example.com and you set admin@gmail.com as a Sender email address. Your email notifications might not be sent because your hosting provider allows to send them only from admin@example.com.

Besides, you can also check if the problem is with Bookly or not with the "Test email notifications" tool. In case you don't receive email notifications then it means that your website doesn't send email notifications at all and you need to contact your hosting provider.

In some cases, the problem relates to your server configuration when emails are marked as spam and are blocked by some email servers. To troubleshoot this issue, try to install a 3rd party plugin – WP Mail Logging – that logs each email sent by WordPress. Then make a new appointment and check the mail log. If you find there all the Bookly email notifications, then the problem is not on the Bookly side. It may be happening because of problems in your mail server. Bookly uses native WP function - wp_mail(). If you install any SMTP plugin and configure it, the problem should be solved. For example, you can use Easy WP SMTP for the test. You can ask your hosting provider about SMTP settings. See this link for more details regarding this issue.

If the issue persists after you’ve adjusted all the settings, please contact us at support@bookly.info, so we could look into this matter.

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14 Comments

  • Avatar
    Aamir

    Test email are working, Customer also getting email. Only staff not getting mail . mail server also working

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    Product Team

    Hi, please send us an email to support@ladela.com with this inquiry and your purchase code to look into this matter.

  • Avatar
    Sven Jens

    i'm having the same issue as Aamir

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    Support Team

    Hi Sven, please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

  • Avatar
    Hommie

    I'm having the same issue as Aamir and Sven.

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    Support Team

    Hi, please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

  • Avatar
    Assiya Smagulova

    After a PayPal payment, a client didn't get the emails nor from PayPal, nor as a confirmation about the appointment. The staff didn't get an email about the appointment too.

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    Support Team

    Hi, if the steps from this guide didn't solve the problem, please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

    Edited by Support Team
  • Avatar
    J Ellery

    Hello, I too am experiencing the exact same issue as described by Aamir, Sven and Hommie. I know you require that we contact support re the issue - and I have - but at this point, all searches on the topic lead to this page, so it seems like it would be a good idea to share the solution on this page as it might save others a good deal of time.

  • Avatar
    Support Team

    Hi, there could be a lot of reasons why email notifications don't work. Please check if staff members have an email address added in their profile and if the emails don't end up in the spam folder. In case the problem persists our tech department investigates why it doesn't work.

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    Ketnoe

    Having the same exact issue and Aamir, Sven, and Hommie.. Redid all checks, server working, addresses etc working.. there has to be some issue with the behavior somewhere where it wont send an email if there is no cost associated with the appointment. If I have a service that has a cost associated with it, then it works perfectly fine. The ones that don't have a cost associated with them, STAFF never gets email notices. PLEASE help, and post it here. It really sounds like the same problem a few of us are having, already submitted an email through the dashboard.

  • Avatar
    Minik

    Same issue like Aamir, Sven, Hommie & Ketnoe.

    Will WP Mail SMTP Plugin help?

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    J Ellery

    Having had the same issue, I turned to the WP Mail SMTP plug in and it worked perfectly. It also help to get rid of other email reliability issues having to do with WP and email in general. Going forward, I am going to use this plugin on 100% of my sites.

  • Avatar
    Minik

    WP Mail SMTP Plugin works perfect!

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