Help Center

My google calendar synchronization is not working. I see this error in Staff Members tab: “Could not json decode the token.”

If you experience syncing issues, please follow these steps to solve this matter:

1) Update Bookly to the most recent release;

2) Update the Redirect URI in Google developers console;

3) Disconnect all staff members and connect them back;

Doing this will most likely solve the sync issue. If it persists, or if for any reasons you can not update the plugin, please contact us at [email protected] for further assistance.

Have more questions? Submit a request


  • Avatar
    Giovanni - Digital Coach

    I done this exactly, but point 3. is a problem.
    Clicking on the Disconnect button updates the page but nothing happen.
    I see again the Disconnect button and the Calendar dropdown is empty.
    See screenshot:

  • Avatar
    Support Team

    Hi Giovanni, I noticed that our tech department contacted you. Please check your mail.

Please sign in to leave a comment.
Powered by Zendesk