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Waiting List Add-on

Cancellations waste time and cost money. Not to mention they just plain waste your time. But with Bookly’s Waiting List add-on, you don’t have to lose a thing.

Add your clients to a waiting list on fully-booked days. Should a cancellation arise, you can replace the cancelled appointment instantly.

Get the Waiting List add-on here.

When a time slot opens, a notification is sent to the service provider with the list of customers in line. When the service provider clicks the relevant link next to client’s name to approve an appointment, the customer’s status will be changed from ‘on waiting list’ to ‘approved’.

So don’t let cancellations ruin your day. Maximize your day’s efficiency with Bookly’s Waiting List add-on.

Setup and configuration

1. Purchase, download, install and activate add-on in Plugins.

2. Go to Bookly menu > Settings > Waiting List and enable the waiting list feature.


3. To add a customer to the waiting list, first, click on the appointment in Bookly Calendar, or click Edit in the Appointments tab. Next, click on New customer and set his/her status to On waiting list.


Customers are able to join the waiting list on front-end when choosing a time slot for their appointment. Busy time slots are marked with “(N)”, where N is a number of customers on the waiting list.


4. Go to Bookly menu > Email Notifications and/or Bookly menu >SMS Notifications and customize 3 types of templates using the list of provided shortcodes.


Try this demo to get a better understanding of how the Waiting List add-on works.


If you wish you can join a community of translators who help us in Bookly localization. Join translation of Bookly Waiting List Add-on and help us become closer and speak with you in your native language.



Custom Fields – get all the info you want from customers.

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  • Avatar
    Jamie Smith

    I'm curious to know if when people are making appointments and the date or time is full, they will automatically be added to a waitlist? I don't understand the utility of this plugin if I have to check and manually add a customer to the wait list.
    Thanks in advance.

  • Avatar

    Hi Jamie, the current release doesn't provide this option for the front-end, though soon it will be added - so customers will be able to book a time slot that already full and will be added to a waiting list.

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