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Waiting List Add-on

Cancellations waste time and cost money. Not to mention they just plain waste your time. But with Bookly’s Waiting List add-on, you don’t have to lose a thing.

Add your clients to a waiting list on fully-booked days. Should a cancellation arise, you can replace the cancelled appointment instantly.

Get the Waiting List add-on here.

When a time slot opens, a notification is sent to the service provider with the list of customers in line. When the service provider clicks the relevant link next to client’s name to approve an appointment, the customer’s status will be changed from ‘on waiting list’ to ‘approved’.

So don’t let cancellations ruin your day. Maximize your day’s efficiency with Bookly’s Waiting List add-on.

Setup and configuration

1. Purchase, download, install and activate add-on in Plugins.

2. Go to Bookly menu > Settings > Waiting List and enable the waiting list feature.


3. To add a customer to the waiting list, first, click on the appointment in Bookly Calendar, or Edit in the Appointments tab. Next, click on New customer and set his/her status to On waiting list.


4. Go to Bookly menu > Email Notifications and/or Bookly menu >SMS Notifications and customize 3 types of templates using the list of provided shortcodes.


Important: At this time, Bookly doesn’t support the feature of waitlisting your customers on the front-end. This feature will be available in one of our future releases (with add-on price increase). Currently, you can add and change the status of waitlisted customers in Bookly admin panel.

Try this demo (backend version) to get a better understanding of how the Waiting List add-on works.



Custom Fields – get all the info you want from customers.

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