Cancellations waste time and cost money. Not to mention they just plain waste your time. But with Bookly’s Waiting List add-on, you don’t have to lose a thing.
Add your clients to a waiting list on fully-booked days. Should a cancellation arise, you can replace the cancelled appointment instantly.
Get the Waiting List add-on here.
When a time slot opens, a notification is sent to the service provider with the list of customers in line. When the service provider clicks the relevant link next to client’s name to approve an appointment, the customer’s status will be changed from ‘on waiting list’ to ‘approved’.
So don’t let cancellations ruin your day. Maximize your day’s efficiency with Bookly’s Waiting List add-on.
Setup and configuration
1. Purchase, download, install and activate add-on in Plugins.
2. In Bookly menu > Appearance > Time tab, make sure that the box next to the 'Show waiting list slots' is checked.
3. To add a customer to the waiting list, first, click on the appointment in Bookly Calendar, or click Edit in the Appointments tab. Next, click on New customer and set his/her status to On waiting list.
Customers are able to join the waiting list on front-end when choosing a time slot for their appointment. Busy time slots are shaded in gray and marked with “(N)”, where N is a number of customers on the waiting list.
4. Go to Bookly menu > Email Notifications and/or Bookly menu > SMS Notifications and customize 3 types of templates using the list of provided codes:
Notification to customer about placing on waiting list;
Notification to staff member about placing on waiting list;
Notification to staff member to set appointment from waiting list.
Note: if you have both Group booking add-on and Waiting List add-on installed and activated, make sure you’ve enabled group booking in Settings. Otherwise, capacity value won’t be taken into account and clients will be put on the waiting list after the first booking is made.
Try this demo to get a better understanding of how the Waiting List add-on works.
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