Help Center

When you’ve set up email and/or SMS notifications, follow the intuitive interface to create and configure your personalized messages.

Enabling notification type

1. Go to Email/SMS Notifications in Bookly menu.

2. Select the type of notification you’d like to activate and click . You can also create a new one by clicking on  button.

3. Click  button to configure the settings.

Name – enter the name of the notification.

State – if you want to send the selected notification, choose Enabled. If you’d prefer to prevent the selected notification from being sent out, choose Disabled.

Type – a type of event at which the notification is sent. You can choose from Instant notifications and Scheduled notifications. Select the notification type from the drop-down menu and configure the logic for sending emails/text messages.

Services – select specific service(s) you'd like this notification to send for.

Tick the box(es) to define recipients: client, staff, administrators.

Email/SMS information configuration

Enter the subject of the email/text message or write completely new text in each field.

For the body of the email, use the personalization codes to have the client’s name, appointment details, or all kinds of other info included in the text.

Testing email notification

Test all emails that you’ve enabled by clicking on the  button at the bottom of the page.

To send scheduled notifications, execute the following command hourly with your cron:

wget -q -O – http://[your-domain]/wp-cron.php

Please contact your hosting provider for assistance with setting up this scheduled script execution. We recommend that you set the time to 8:00 PM for a reminder to customers and for around the end of working day for your staff.

RELATED 

Overview of Notifications – see how you can schedule emails and what you can set as triggers for automated and personalized emails.

Personalization Codes – messages can include real appointment data among other types of personalized info.

GOOD TO KNOW

Email notifications don’t work. How to fix this?

Why email notifications are not populated with the booking information?