Help Center

Set Up Text Messages (SMS)

Text messages can be triggered by events within the plugin or scheduled to be sent out to clients and staff (see more). 

Text messages will incur additional charges, which vary depending on the country of the sender.

 

Setup

1. In SMS Notifications, click on "Register" in the login form on the left side of the page.

2. Top up your balance by one of the standard $10, $25, $50, or $100 amounts (transaction processed by PayPal). 

You’ll want to make sure you never run out of balance and your messages don’t get blocked. To do that, make sure you've enabled the auto-recharge setting. When enabled, it will charge you the amount that you choose each time your balance falls below $10.

If you’d like to control your payments manually, you can always rely on the notifications the admin will be getting when your balance falls below $5.
(if you plan on using scheduled notifications) Choose what time scheduled notifications will be sent out under each type of notification you're building.

3. Set up the scheduled execution of the same shell script if you didn’t do it for scheduled emails. Location of the script:
..wp-content/plugins/appointment-booking/lib/utils/send_notifications_cron.php

We advise that you contact your hosting provider for assistance with setting it up. Also, pick the right hour for the notifications that will work best with your audience. We recommend a default of 8 pm for customers and around 1h or 30min before clock off for staff members.

4. Choose notification types and build your messages using tags: tick a checkbox, and an editor field will open. Write the copy, format it as you like, and add personalized data using shortcodes that you’ll see just below the text edit window.

 

Tip

Text messages (SMS) can have as many symbols as you wish. If the texts of your notifications exceed the limit, the messages won’t be cut in two, but you will be charged twice as much. That’s why you’ll want to optimize the cost by cutting down on the number of symbols in your text message notifications.

Text in Latin alphabet - 160 symbols fit in one message,

Text in any other alphabet (Cyrillic, Arabic, etc.) - 80 symbols fit in one message.

You can use this Online SMS Length Calculator to check the length of your message.

 

RELATED

Overview of Notifications - see how you can schedule emails and what you can set as triggers for automated and personalized emails.

Text Message Rates

Personalization Codes - messages can include real appointment data among other types of personalized info.

Set Up Emails

 

GOOD TO KNOW

WPML Integration - lets you translate messages into 40+ languages.

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