Help Center

Set Up Emails

All of these settings will apply to all types of email notifications to customers and to staff.

General Settings

Go to Email Notifications section in Bookly menu. Click general-settings-button3.png button at the top of the page. This will open a new window which will allow you to adjust the following settings:

Sender name – we suggest that you use something recognizable, like company/brand name, or maybe even the name of the team member who provides the services (if you only have one).  

Sender email – this has to be an existing and active email address.


Send emails as – choose the format of the notification.

  • HTML allows formatting options such as bolds, italics, colored fonts, positioning, etc.
  • Text is regular text. This format works for all email programs.


Reply directly to customers – enable this if you’d like to let your staff and admins communicate with your customers via email. This feature will use the customer’s email address as the sender email in notifications sent to staff and in copies of customer notifications sent to admins.


Scheduled notifications retry period – the system will attempt to re-send the notification to the user over a specified period of time that is set here.


Note: When your clients misprinted their email address at the Details step of the booking process, they don’t receive automated booking confirmation emails. In order to manage undelivered emails, please check your sender’s mailbox for a ‘delivery failed’ messages.

Click save-settings-button1.png


Please note that this video tutorial applies to Bookly versions under 16.8.



Customize Notifications – create automated personalized emails to your clients.

Overview of Notifications – see how you can schedule emails and what you can set as triggers for automated and personalized emails.

Text Message Setup



Email notifications don’t work. How to fix this?

Why email notifications are not populated with the booking information?

WPML Integration – translate all your emails into 40+ languages with the WPML plugin.

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