Notifications: Overview

Notifications to customers and staff members can be triggered by an event or scheduled to be sent a certain amount of time before or after the appointment.

Bookly allows you to send different types of notifications via email, SMS, voice, and/or WhatsApp messages. The email notification option is included in the price of the plugin. However, if you choose to send notifications via SMS, voice, or WhatsApp, there may be additional costs associated with it, depending on the selected subscription plan and country you are in.

Once you’ve installed and activated Bookly, you’ll see a list of pre-installed notification templates which you can use and edit according to your needs. You can also create and configure your own service-specific notifications.

Table settings

Click table-settings-btn.png in the upper right corner of the page to choose columns that you want to include in the Notifications table. Reorder the columns by using the drag & drop option.

Email notifications section in Bookly

Notifications to Customer – Triggered by an Event

1. Notification to customer about approved appointment – email/text message is sent right after the user has completed the booking process and an appointment has been (automatically) approved.

2. Notification to customer about pending appointment – if you’ve enabled this feature, new appointments will be created in "pending" status, which means that each of them will have to be manually approved by the admin or staff member before being confirmed to the client. And this is the email that will be sent out when a new appointment has been created, but it’s still pending. Set up notification type #1 to let your clients know when you’ve approved the appointment.

3. Notification to customer about cancelled appointment (by admin or customer) – email/text message sent right after an appointment’s status has been changed to "cancelled" in the admin area or by the customer who clicked on "cancel appointment" link in their "new appointment" email. Read more on helping clients manage their appointments here.

4. New customer's WordPress user login details – if you want to let customers access their bookings online, you'll have to automatically create WordPress accounts for them. There will be some more set-up to make it happen, but this is the email that will be automatically sending your clients their new WordPress login and password.

When your clients misprinted their email address at the Details step of the booking process, they don’t receive automated booking confirmation emails. In order to manage undelivered emails, please check your sender's mailbox for 'delivery failed' messages.

Notifications to Customer – Scheduled

You can configure the timing of notifications which are sent to all clients before the upcoming appointment and/or on the day of the appointment. Enable or disable each type of reminder and set the time you want it to be sent.

To send scheduled notifications, you will need to configure CRON. Read here how.

Email notifications section in Bookly

Email notifications section in Bookly

Notifications to Staff – Triggered by an Event

Notification to staff member about approved appointment or Notification to staff member about pending appointment – send either of these to your staff members when they've got a new appointment. 

Choose the "Notification to staff member about approved appointment" if all new appointments are automatically approved (by default), or the "Notification to staff member about pending appointment" if you’ve enabled the manual approvals feature and you want individual staff members that have been assigned to each appointment to review it before it's confirmed to the customer. This email can contain a link that will automatically change the status of an appointment to "approved" (and trigger notification #1).

Notifications to Staff – Scheduled

Next day agenda – a copy of next-day appointments with info on clients and appointment details; can be sent out every day at a time that you set up for all staff.



Email Setup – general settings required to enable any of the email types.

Text Message (SMS) Setup – set up your Bookly SMS account needed to send out text messages.


Online Access to Bookings – clients can review and cancel bookings online, too.

Staff Access to WP Dashboard – let staff into a stripped down version of admin area with their calendar.

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