Help Center

Set Up Emails

All of these settings will apply to all types of email notifications to customers and to staff.

Sender name – we suggest that you use something recognizable, like company/brand name, or maybe even the name of the team member who provides the services (if you only have one).  

Sender email – this has to be an existing and active email address. 

Reply directly to customers – enable this if you’d like to let your staff and admins communicate with your customers via email. This feature will use the customer’s email address as the sender email in notifications sent to staff and in copies of customer notifications sent to admins. 

Send emails as HTML/text.

Note: When your clients misprinted their email address at the Details step of the booking process, they don’t receive automated booking confirmation emails. In order to manage undelivered emails, please check your sender’s mailbox for a ‘delivery failed’ messages.

 

RELATED

Overview of Notifications - see how you can schedule emails and what you can set as triggers for automated and personalized emails.

Text Message Setup

 

GOOD TO KNOW

WPML Integration - translate all your emails into 40+ languages with the WPML plugin.

Have more questions? Submit a request

16 Comments

  • Avatar
    lcastillo

    My customer email notifications aren't being sent, any idea why?

  • Avatar
    Support Team

    Hi, please check the default status of the created appointments (settings tab) and look also if the combined notifications are enabled (settings -> customers). After that you need to access the email notifications tab and check if the relevant email notifications are enabled.

    For example if the default status is "Approved" and combined notifications are disabled then: you need to enable the single notifications for the approved status.

  • Avatar
    Stan

    hi, i have the same problem. Did everything you described above, but no success. Do you have more suggestions? Thank you!

  • Avatar
    Support Team

    Hi Stan, if the problem persists, we'll need to investigate this matter, so please send us an email to [email protected] with this inquiry and the purchase code.

  • Avatar
    grietje

    How can I change the text of the emails? Can't find it. I would like to add information. With our service we go to people's homes or offices, they don't come at our place. Thx

  • Avatar
    Support Team

    Hi, you can change the templates in email notifications tab.

  • Avatar
    Branden Ellefson

    My test emails are not sending out, nor did I get a confirmation email from my client booking a service

  • Avatar
    Support Team

    Hi Branden, in case you don't receive emails notifications when you use the testing tool, then it means that your website doesn't send email notifications at all and you will need to contact your hosting provider about this matter.

  • Avatar
    Branden Ellefson

    Now my test emails are sending out. But booking emails are not sending out. My settings for the customers appointment are to have them automatically approved. Combined notifications have been set to enabled. The individual notifications I want sent are enabled. When I book a test booking it puts it in the calendar but does not send the emails. 8t would be great if you guys could develop a reliable sending method like through the google mail api just like the calendar api

  • Avatar
    Support Team

    The plugin doesn't actually send email notifications - though the mail server does. In the majority of cases, email notifications don't work because the mail server isn't set properly. Besides that, there are also other cases, if the behavior persists you can send us an email to [email protected] with this inquiry and the purchase code to check this matter.

  • Avatar
    Carlos Rueda Aguilar

    how can I receive a reservation notification in a personalized email?

  • Avatar
    Support Team

    Hi Carlos, after you set the templates - if you enable the relevant notifications and the mail server is set up properly, they will work automatically.

  • Avatar
    Peycho Ovcharov

    Hello, is there a "confirm your email" field for the Details step?

  • Avatar
    Support Team

    Hi Peycho, could you please provide more details "confirm your email" field for the Details step.

  • Avatar
    Peycho Ovcharov

    Hi, so I need a field where customers can type their email (Email Field) and one more field where they have to type their email again (Confirm you email) and the information on both fields has to match (Just like the common fields "repeat password" in some registration forms). Hope you understand the question. Is it possible with this addon, or I`ll need another? Thanks!

  • Avatar
    Support Team

    Thanks for the explanations, currently such an option is not available.

Please sign in to leave a comment.
Powered by Zendesk