Evaluate the level of provided services (Ratings Add-on)

Important

All add-ons for Bookly require Bookly PRO installed and activated.

With the Bookly Ratings (Add-on), your customers can rate the services received from your staff members.

Want to know if your service providers meet clients' expectations? Gather customer feedback after each appointment, and you’ll always be well aware of how professional your employees do their job.

Bookly booking form – staff rating

Setup and configuration

1. Purchase, download and activate the Bookly Ratings (Add-on) in Plugins.

2. In Settings > Ratings, enable Displaying appointments rating in the backend.

3. In WP Dashboard > Pages, you'll need to create a separate page your customers will be redirected to when they click the link in email to rate the service after appointment. Click on Add staff rating form to insert the [bookly-staff-rating] shortcode on a page.

Add Bookly Staff rating form in page editor

Check the 'Comment' box to let customers leave feedback.

Add staff rating form window

In the Gutenberg editor, this block is called Bookly – Staff ratings. And the 'Comment' option is on the right.

Add Bookly Staff ratings in Gutenberg editor

Note

A staff rating form is viewable on the page only when a customer is redirected to this page with the URL which contains the token. To test this, you should make an actual booking, and after that wait for the real reminder (don't use test notification).

This is an example of how the rating form page looks like:

Bookly Staff rating form

4. Go to Settings > URL Settings. In the Rating page URL, set the URL of a page with a rating form (a page that you created at step 3).

5. Go to the Email Notifications section. Select Follow-up message template, or create a new one (type: Appointment reminder). Include the {staff_rating_url} code into automated email notification. This code will generate a unique link for a customer with the option to rate the service and leave a comment.

Email notifications section in Bookly

6. To display a staff member's rating in a booking form, go to Appearance > 1. Service tab and check the box Show staff member rating before employee name.

Appearance section in Bookly

An average staff rating is displayed on the staff member's card when you click Edit.

Staff members section in Bookly

The Services tab on the staff card displays an average service rating.

Staff members section in Bookly

The appointment rating is displayed in Appointments > Rating column. In addition, if a customer has left a comment, you can click on the rating to view it.

Appointments section in Bookly

Get the Bookly Ratings (Add-on) here.

Try this demo to get a better understanding of how the Ratings (Add-on) works.

This video tutorial explains how to quickly set up the Ratings (Add-on) for Bookly:

 

DEMO | VIDEO TUTORIALS | MAIN BOOKLY SETTINGS | FAQ | ADD-ONS

RELATED

Staff Cabinet (Add-on) – let your employees view and manage their bookings on the frontend.

Customize notifications – personalize and send automated email and SMS notifications.

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