Help Center


Services are the types of appointments customers will be able to book.

They can be provided by all staff or only by specific team members. 

Group services into Categories, which customers will be able to choose from before they choose a service. For the plugin to function properly, each service must be included in a category, which means that you'll need to create at least one (default) category and put all services in it.

Create and edit categories and services from your Bookly menu > Services.


 Properties of Services

  • Color (just to the right from the title) will color-code appointments of this service in the calendar in your Bookly menu. The color will not be shown to your clients at any point.
  • Visibility - use "public" by default. The "private" setting is for the times when you need to take down a previously active service.
  • Price will be shown to the client during booking for their review and confirmation of the booking. Setting the price here does not require that you set up online payment because you can give clients the option of offline payment, too.
  • Duration is the length of an appointment. You can set it from 5 minutes to 7 days*.
    As of v11.7, each time during booking, the length of the day can be divided into slots with the length of the selected service. Which means that there are no gaps left at the beginning/end of the day. Go to Bookly Settings > General > Time slot length to set a time interval for building a time slot.
    *Appointments longer than one day are available as of v13.2.
  • You can set the start and end times of the appointment for services with the duration of 1 day or longer. This time will be displayed in notifications to customers.


  • Padding time will determine a short time period around an appointment used for clean-up, preparation, or just rest. That time cannot be used for another booking.
  • Providers preference for ANY – allows you to define the rule of staff members auto assignment when ANY option is selected.
  • Providers will be your staff members that clients will be able to choose from as the person providing the service. A service has to be assigned to at least one provider in order to appear in the Service drop-down menu in the booking form.
  • Limit appointments per customer  allows you to set the limit of service bookings per customer.
  • Info is basically a field for you to write any kind of text in and then have it automatically used in notifications to clients, booking form wording, etc.


See this video tutorial to get a better understanding of how to create and Services and Categories in Bookly.

Watch this video to discover the main Bookly settings and features.



Basic Setup


Critical Settings

Booking Form Appearance

Publish Booking Form on One or Several Pages of One Website.



Service Extras Add-On lets you offer extra treatments or products for an additional price during the booking process.

Multiply Appointments Add-On is for the times when you need to let your clients decide how long of an appointment they want.


Don't have a copy of the plugin yet? Learn how to install it.


Have more questions? Submit a request


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    It would be very useful to be able to have padding times that are in more fine increments, like 15min between appointments.

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    Support Team

    You can set 15 minutes padding times, please check the time slot length setting and set it to a smaller value.

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    My client has problems with the plugin '' Bookly ''
    When a client of hers wants to make an appointment by pressing the 'afspraak' button and then fill her\his chosen time and date, it says that there arent any timeblocks available while my client does have time on the selected date and time. Another problem that my client has with 'bookly'' Is that bookly does not sync with Google calendar. As you can see in the screenshots, every thing is correctly installed.

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    Support Team

    Hi, please check if the visibility field is not set to "Private" for staff members, as it will make the staff member unavailable for booking. Regarding google calendar we'll need more details about it and check also the staff members tab for errors.

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    Maria B

    can I change the time to our type of time, you have like 9:30 am and I would like without the am word or 9h30. Is this possible ?

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    Support Team

    Hi Maria, you can change the time format in WordPress settings.

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    Why my service don't show or hide on my website ?
    I can't use service function.
    How can i use it ?

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    Support Team

    Hi Penny, please check if your services are linked to at least one staff member and if the visibility field is to "public", otherwise these services won't be displayed on the booking form.

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    Gerald Homboy

    Hi, I tried the demo because we are planning to purchase this plug-in but it seems that I cannot add the services. The add services button won't work.

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    Support Team

    Hi Gerald, this function works, please check again.

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    Jamie Smith

    Suddenly the "Capacity" field is missing from my installation?

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    Product Team

    Hi Jamie, This behavior occurred because you installed the plugin from codecanyon, which is designated for new licenses, that's why you have missing features.
    Please send us an email to support@ladela. com and our tech department can assist with this matter.

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    Martín Carrera

    Hello, my customer needs 1 detail page for each service. Can I create a simple page with a direct link to the Bookly but open it in the 2 step, with the service previously selected?
    Can I create a service details page with Bookly?

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    Support Team

    HI Martin, currently this option is not supported. You will need to create manually these pages, though you can create links that will redirect user to a booking will preselected values. Please check this guide for more details:

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    Toro Keng

    I am a student, using Instant-WP, using the Lite version of Bookly.

    I manage to add service at the service tab.
    But the services I added is no appearing at the dropdown list on the appointment making page, where category, services, staff, time and date can be select.

    Is this the same reason for the staff tab where i couldnt add new staff because I am using the trial/demo version???

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    Support Team

    Hi Toro, please check if the created services are associated with staff members and the visibility field is set to "public".

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    We have updated Bookly with latest version 4.9 and after updating the plugin old features are gone. Bookly Service Capacity and Custom fields are no longer exists. Why?

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    Support Team

    Hi, please send us email to with this inquiry and your purchase code so we could look into this matter.

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