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All Shortcodes

These are all the variables that you can use to personalize your notifications and the booking form itself. Some codes are common for all email types, and some of them will appear only if the corresponding extra Bookly item (Add-on) is installed and activated.


{appointment_date} – for bookings with multiple appointments, the code will be replaced with the dates for each of the appointments made as part of the booking, divided by a comma (via Cart, or Chain or Multiply Appointments).

{appointment_notes} – displays information entered in the ‘Notes’ field of the booking form.

{appointment_schedule} – recurring appointments schedule. Available with installed Recurring Appointments (Add-on).

{appointment_schedule_c} – recurring appointments schedule with cancellation link. Available with installed Recurring Appointments (Add-on).

{appointment_time} – same as with appointment dates, multiple appointment times will be shown for bundle bookings.



{approve_appointment_url} – an email (not a text message) can contain a link for staff to approve pending appointments online.

{approve_appointment_schedule_url} – URL for approving the whole schedule (to use inside <a> tag). Available with installed Recurring Appointments (Add-on).

{booking_number} – individual no. of a booking, useful for the client to know should they need to get in touch with you about it. Bundle bookings give one booking number for all appointments.

{cancel_appointment} – a link that lets your clients and staff to cancel an appointment online.

{cancel_appointment_confirm_url} – URL of cancel appointment link with confirmation (to use inside <a> tag).

{cancel_appointment_url} – URL of cancel appointment link (to use inside <a> tag).

{cancellation_reason} – reason you mentioned while deleting appointment.

{cart_info} or {cart_info_c} – available for combined notifications with installed Cart (Add-on) and other add-ons where combined notifications can be used. The simpler {cart_info} just includes the booking summary table into the email, while the {cart_info_c} does the same also adding an appointment cancellation link next to each appointment.


{custom_fields} & {custom_fields_2c} – info that the client answered custom questions with. Available with installed Custom Fields (Add-on).

{extras} – the titles of extras purchased with the appointment(s). Available with installed Service Extras (Add-on).

{extras_total_price} – available with installed Service Extras (Add-on).

{google_calendar_url} – this adds the appointment to the user’s Google Calendar.

{location_info} – available with installed Locations (Add-on).

{location_name} – available with installed Locations (Add-on).

{number_of_persons} – available with installed Group Booking (Add-on).

{online_meeting_url} – online meeting URL.


{package_name} – service package name. Available with installed Packages (Add-on).

{package_size} – number of services in package. Available with installed Packages (Add-on).

{package_price} – service package price. Available with installed Packages (Add-on).

{recurring_count} – number of recurring appointments. Available with installed Recurring Appointments (Add-on).

{reject_appointment_url} – URL of reject appointment link (to use inside <a> tag).

{service_duration} – duration of service.




{site_address} – used in Notification to customer about their WordPress user login details.

{tomorrow_date} – date of next day


{files_count} – number of uploaded files. Available with installed Files (Add-on).


{client_name} – full name will be used here.

{client_first_name} – first name of client.

{client_last_name} – last name of client.

{client_address} – displays client address in a calendar.




{login_form} – can be added to the booking form and booking list online to let the user log in with their WordPress credentials and have the personal info automatically filled in with their info.

{new_password} – to be used in ‘New customer's WordPress user login details’ notification.

{new_username} – to be used in ‘New customer's WordPress user login details’ notification.





{company_phone} – main phone number that you’ve included in General > Company info.




{staff_info} – the description-like field that you might have used to give additional info on each team member in Staff Members.




{next_day_agenda} – staff agenda for next day

{next_day_agenda_extended} – staff agenda for next day with information entered in custom fields and internal notes included. Available with installed Custom Fields (Add-on).




{deposit_value} – Available with installed Deposit Payments (Add-on).

{invoice_date} – Available with installed Invoices (Add-on).

{invoice_due_date} – Available with installed Invoices (Add-on).

{invoice_due_days} – Available with installed Invoices (Add-on).

{invoice_link} – Available with installed Invoices (Add-on).

{invoice_number} – Available with installed Invoices (Add-on).



{service_tax} – service tax amount. Available with installed Taxes (Add-on).

{service_tax_rate} – Available with installed Taxes (Add-on).

{total_price_no_tax} – total price without tax. Available with installed Taxes (Add-on).

{total_tax} – total tax included in the appointment (summary for all items). Available with installed Taxes (Add-on).

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